Shipping & Returns
Shipping
Aisha Art ships handmade wall art and DIY art kits from Türkiye.
Orders are carefully prepared and packed to protect delicate paper-based and handmade products during delivery. Processing and shipping times may vary depending on the product type, destination, courier service, public holidays, and seasonal workload.
Please make sure your shipping address, phone number, and email address are correct before placing your order. Aisha Art is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete customer information.
Domestic Shipping
Domestic orders within Türkiye are shipped with the available courier service selected by Aisha Art. Estimated delivery times may vary depending on the destination city and courier workload.
International Shipping
International orders are shipped to the address provided by the customer during checkout. Delivery times may vary depending on the destination country, customs procedures, courier service, and local delivery conditions.
Customs duties, import taxes, or additional local fees may be charged by the destination country. These fees are the responsibility of the customer unless otherwise stated.
Packaging
All products are packed carefully. Handmade wall art and paper-based artworks are delicate, so please open your package gently and inspect the product after delivery.
Damaged Packages
If your package arrives visibly damaged, please take photos of the package before opening it. If the product inside is damaged, contact us as soon as possible with photos of the package, shipping label, and damaged item.
Returns
Return eligibility may vary depending on the product type.
DIY art kits may be eligible for return only if they are unused, unopened, and in their original packaging.
Handmade, made-to-order, personalized, or custom artworks may not be eligible for return unless they arrive damaged or defective.
To request a return, please contact us before sending the product back. Items returned without prior communication may not be accepted.
Cancellations
If you need to cancel an order, please contact us as soon as possible. Orders that have already been prepared, shipped, personalized, or made to order may not be eligible for cancellation.
Return Shipping
Unless the product arrives damaged or defective, return shipping costs are the responsibility of the customer.
Contact
For shipping, return, or cancellation questions, please contact us through the Contact page.